The Prescription May Be Subscriptions
How can you simultaneously make your forecasting easier and improve the salability of your company? Figure out ways to turn as much of...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Local Associations and Networking Groups—Great Sources for New Prospects
Retail Merchant’s, Chamber of Commerce, Rotary, Kiwanis, etc. The list goes on. Add to that the cadre of different networking groups that...
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assistantellenmcil
- Dec 27, 2020
- 1 min
If a Customer Complains - Just Fix It
Assuming you have heeded Tip #24 and fired all your bad customers, a customer complaint needs to be dealt with swiftly, with as little...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Answering The Phone: Simple, But Important
Controlling your message and a potential customer’s perception of you is important today. The first impression of your company often...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Do Not Under Promise, But Over Deliver
We hear the saying “under promise and over deliver” all the time. For the most part, I am in total agreement, but to me, there is a...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Ask Your Customers What They Think Of You
Asking for customer feedback is one of the most useful tools to get a good measurement of your overall customer satisfaction. This leads...
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assistantellenmcil
- Dec 27, 2020
- 2 min
Tell Your Bad Customers – You Are Fired
First, very few customers can be defined as bad customers. Do not confuse a challenging customer with a bad customer. Challenging...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Show You Care By Anticipating Needs
Another way to endear yourself to your customers is to show them how much you care. The best way is to put yourself in their shoes and...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Video Conferencing: A Potential Huge Savings
As a small business owner, there may be a few instances when you would use video conferencing to make your initial sales calls. Larger...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Show Your Customers They Can Rely on You
No matter what your business, a day will come when a customer calls you with an emergency and asks for your help. Always be ready to go...
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assistantellenmcil
- Dec 27, 2020
- 2 min
Relying Too Heavily On Your Largest Customer(s) Is Risky
One danger that many small businesses flirt with is the over-reliance on one or two large customers. Especially if the customers...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Get To Know Your Competition. They May Teach You A Thing or Two
To succeed in business, it is important to know as much about your competition as possible. This includes your indirect, as well as...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Treat Everyone Like A Customer… Because They Might Be One Day.
In the business world as in life, The Golden Rule (“treat others as you would have them treat you”) is a solid principle to live by. In...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Show Your Customers Some Love
There is no question that life is much easier when your customers love you. Obviously, the number one way to make them love you is...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Do Not Be Afraid To Adapt To Change
During my career, I worked in two industries that at one time or another could have been considered dinosaurs or dying industries. Both...
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assistantellenmcil
- Dec 27, 2020
- 1 min
Before You “Bag the Elephant,” Be Sure You Can Deliver
One of the hardest things for a small business owner is to turn down business. I am not suggesting that you ever do that. However, the...
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