How can you simultaneously make your forecasting easier and improve the salability of your company? Figure out ways to turn as much of...

Retail Merchant’s, Chamber of Commerce, Rotary, Kiwanis, etc. The list goes on. Add to that the cadre of different networking groups that...

Assuming you have heeded Tip #24 and fired all your bad customers, a customer complaint needs to be dealt with swiftly, with as little...

Controlling your message and a potential customer’s perception of you is important today. The first impression of your company often...

We hear the saying “under promise and over deliver” all the time. For the most part, I am in total agreement, but to me, there is a...

Asking for customer feedback is one of the most useful tools to get a good measurement of your overall customer satisfaction. This leads...

First, very few customers can be defined as bad customers. Do not confuse a challenging customer with a bad customer. Challenging...

Another way to endear yourself to your customers is to show them how much you care. The best way is to put yourself in their shoes and...

As a small business owner, there may be a few instances when you would use video conferencing to make your initial sales calls. Larger...

No matter what your business, a day will come when a customer calls you with an emergency and asks for your help. Always be ready to go...

One danger that many small businesses flirt with is the over-reliance on one or two large customers. Especially if the customers...

To succeed in business, it is important to know as much about your competition as possible. This includes your indirect, as well as...

In the business world as in life, The Golden Rule (“treat others as you would have them treat you”) is a solid principle to live by. In...

There is no question that life is much easier when your customers love you. Obviously, the number one way to make them love you is...

During my career, I worked in two industries that at one time or another could have been considered dinosaurs or dying industries. Both...

One of the hardest things for a small business owner is to turn down business. I am not suggesting that you ever do that. However, the...